AI Adoption in QA

The trust gap in AI testing

Most organizations are experimenting with AI in quality assurance — but very few have scaled it. The gap between pilot and production reveals a critical governance vacuum.

Piloting AI in QA
Scaled enterprise-wide
Governance vacuum (gap)
Organizations piloting AI in QA 0%
74-point governance vacuum
Scaled AI enterprise-wide 0%

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What this means for your team: Piloting AI is table stakes. The real competitive advantage comes from building the governance frameworks that let you scale it safely and consistently — across every project, every team.

Source: Capgemini World Quality Report 2025